Frequently Asked Questions
Provide information on the various contact options available, such as email, phone, live chat, or online contact forms. Include details about response times and availability.
Clarify the types of technical support available, including troubleshooting assistance, software updates, and maintenance services. You can also mention any self-help resources or knowledge base articles available.
Outline your company's policy regarding refunds, returns, and exchanges. Include information on eligibility criteria, timeframes, and any associated fees or conditions.
Explain the process for tracking the progress of a support ticket or inquiry submitted to your team. This might include providing a unique ticket number, access to a customer portal, or updates via email notifications.